VOICE AI FOR SUBSCRIPTION BRANDS
Win customer retention. Manage subscriptions. By voice.
An AI voice agent that recognizes your subscribers, reads their frustration, and makes them an offer — before the call ends. Not just answers. Acts.
Subscription industry insights you need to know
62%
of subscribers expect to cancel if the experience doesn't win them over
40%
of subscribers cancel within the first 3 months
91%
Phone carries the highest customer satisfaction of any support channel
85%
of callers who can't reach a person never call back
GET TO KNOW SHOPLABS
When Your Phone Line Knows Your Subscriber
Outbound that works.
Your stack, plus a voice.
Every subscription query, automated.
Every Cancel Call Becomes a Save Opportunity
Shoplabs recognizes your subscribers, routes pause, edit, and cancel requests to a human agent, and runs outbound dunning and conversion calls, with no added headcount at peak season.
How Shoplabs compares
Every subscription support tool claims to handle cancellations, dunning, and plan changes. Here's what actually happens when a subscriber calls.
| Comparison criteria |
|
|
|
|
|---|---|---|---|---|
| 24/7 voice call coverage | Your after-hours phone answering service for subscriptions, with full daytime coverage too. Outbound dunning and conversion calls run with no added headcount at peak season. | Inbound voice plus an outbound dialer for cart recovery and VIP outreach. | Inbound voice for Shopify brands. Outbound limited to cart-recovery follow-up. | Voice add-on for IVR and call recording. Calls answered by your human agents. |
| Subscription management by voice | Subscription status and billing confirmation on the call. Pause, edit, and cancel requests go to a human agent. | Built around orders, returns, and product catalog support. | Walks subscribers through skip, swap, or cancel using your help docs. Subscription actions are a custom build per brand. | Pause, skip, and resume handled via chat through Recharge, Loop, and Skio. |
| Outbound subscriber conversion | Built to outsource ecommerce customer service without losing the upsell. Repeat-purchase patterns trigger a subscribe-and-save call, with consent captured at checkout. | Outbound dialer targets cart recovery and VIP customers for one-time purchase upsells. | Inbound-focused phone support for the calls subscribers already make. | Chat and email automation only. No outbound voice product. |
| Outbound dunning calls | An automated answering service that also calls outbound. Triggered at day 7 or 14 of a failed payment, with a secure card-update link by SMS, lifting recovery 22–35%. | Outbound dialer scoped to cart recovery and VIP campaigns. | Resolves failed-payment calls when the subscriber calls in. A reactive layer on top of your dunning sequence. | Dunning workflows run through Recharge automation via email and SMS. |
| Caller recognition before they speak | The AI answering service Shopify subscription brands use to know who's calling. Order history, subscription tier, and prior calls load the moment the phone rings. | Pulls Shopify order and customer context as part of handling the call. | Looks up the caller's Shopify order history as part of the call. | Customer context appears inside the chat ticket sidebar when a Voice ticket opens. |
Shoplabs sits on top of Recharge, Skio, and Loop, syncs with Klaviyo, and integrates smoothly with Gorgias and other CRMs. It runs as a full after hours answering service for subscription brands, executing the subscription retention save flow on the call itself, up and running in 48 hours.
FAQ
Common questions from subscription brand founders before getting started.
Does the AI actually execute subscription changes, or just answer questions?
Shoplabs runs a full order-taking answering service for subscription changes. It confirms subscription status and billing dates on the call, then routes pause, edit, and cancel requests to a human agent with the full transcript.
Is this TCPA and FTC compliant, and does it help with chargebacks?
Yes. Inbound calls and outbound calls to existing subscribers are TCPA confirmed safe. Outbound calls to repeat buyers who aren't yet subscribers require brand-side consent — Shoplabs provides a recommended consent checkbox flow at checkout. On FTC click-to-cancel: Shoplabs sits on top of your compliant cancel button and intercepts the moment before a cancellation completes with a retention offer — your cancel architecture stays your responsibility, Shoplabs is the voice layer above it. Timely call handling helps reduce disputes from subscribers who do not recognize a charge.
What happens when the AI can't resolve a call, and do I need to replace my helpdesk?
No need to replace what you run today. When the AI can't resolve a call, it warm-transfers to your human team live, with full context-passing in development. Shoplabs works alongside Gorgias, Zendesk, Re:amaze, or whatever helpdesk you already use, and escalates there when a call needs a human.
Can Shoplabs proactively call my subscribers?
Yes. Dunning recovery calls go out at day 7 or 14 of a failed payment, and conversion calls go out when a repeat buyer's order pattern signals they're ready to subscribe. Existing subscribers: TCPA confirmed safe. New-to-subscription customers: the brand captures consent at checkout, and Shoplabs provides the recommended consent flow.
What if the AI says something wrong, or a subscriber is upset?
Shoplabs is trained only on what you give it. It doesn't guess — if a question falls outside its training, it flags the call and routes to your team instead of improvising an answer. For upset subscribers, mid-call emotional inference detects frustration signals and adjusts tone in real time. If the frustration signals cancel intent, the AI leads with a retention offer before routing, rather than escalating immediately.
Give Every Subscriber the Save Moment Your Brand Deserves
Shoplabs trains on your catalog, recognizes returning subscribers, and routes pause, edit, and cancel requests to a human agent as part of your inbound customer support. Outbound dunning and conversion calls run alongside it, all within TCPA boundaries.
Live in 48 hours · TCPA-confirmed · 150 free minutes to start