Shoplabs vs Ringly2
Which AI phone agent fits your Shopify store? A feature-by-feature look at inbound and outbound calling, industry training, integrations, and pricing.
Join the leading Shopify stores trusting Shoplabs to handle customer support.
Shoplabs does more, for less.
Both handle inbound Shopify support well. Shoplabs adds outbound calling, vertical-specific training, and lower pricing at every tier.1
Everything Ringly does, plus outbound cart recovery, COD confirmation, and dunning calls, all in one system.
Answers inbound Shopify support calls with a fast, self-serve setup. No outbound calling in their public feature list.
Every category, side by side.3
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| Comparison criteria |
|
|
|---|---|---|
| Call coverage | ||
| Inbound calls | ||
| Outbound calls (cart recovery, COD, dunning) | ||
| 24/7 availability | ||
| Product & catalog knowledge | ||
| Knowledge source | Full per-SKU catalog ingestion, live website sync, company & policy docs | Website, help docs, product info, store policies |
| Industry-specific vertical training | ||
| Orders, returns & caller recognition | ||
| Live Shopify order status | ||
| Return eligibility check on the call | ||
| Caller recognized before they speak | Order history, subscription status, prior call notes | Phone number matched to order history |
| Integrations | ||
| Helpdesks | Gorgias, Zendesk, Intercom, Freshdesk, Help Scout | Gorgias, Zendesk, Richpanel |
| Ecommerce & messaging | Shopify, Klaviyo, Salesforce, WhatsApp, SMS, Email | Shopify, TrackingMore, Twilio, Webhooks, API |
| Setup | ||
| Setup time | 48 hours, founder-led onboarding | Under 1 hour, self-serve |
| Pricing | ||
| Entry plan | $299/mo · 1,000 min · $0.25/min overage | $349/mo · 1,000 min · $0.29/min overage |
| Growth plan | $699/mo · 3,000 min · $0.15/min overage | $799/mo · 2,500 min · $0.19/min overage |
| Enterprise | Custom, 5,000+ min | Custom, 5,000+ min |
Which one actually fits your store?
Best for call-center-style support across multiple workflows.
- Handles inbound support and outbound calling as one system.
- Covers multiple workflows: cart recovery, COD confirmation, dunning, and more.
- Vertical-specific training for your product category.
- Lower cost at every tier, even with more workflows covered.
Best for basic order tracking and FAQ support.
- Handles basic order tracking and FAQ answers well.
- Fastest self-serve setup if that's all you need.
- Inbound-only, already on Gorgias or Richpanel.
Shoplabs is proven at Emma Sleep, Duroflex, and other Shopify brands. See the case study.
One system for inbound and outbound calls, at a lower price than Ringly.
Book a live demo and hear how Shoplabs handles the calls that stay inbound-only elsewhere: cart recovery, COD confirmation, and industry-specific questions, trained on your own catalog.
Book a DemoCommon questions, answered.
Is Shoplabs cheaper than Ringly?
Yes, at every publicly listed tier as of August 2026. Shoplabs Starter is $299/mo for 1,000 minutes ($0.25/min overage) versus Ringly Grow at $349/mo for the same 1,000 minutes ($0.29/min overage). At the next tier, Shoplabs Growth is $699/mo for 3,000 minutes versus Ringly Pro at $799/mo for 2,500 minutes. Check ringly.io/pricing for Ringly's current numbers, since plans can change. See Shoplabs full pricing.
Can Shoplabs make outbound calls, like abandoned cart recovery?
Yes. Shoplabs runs both directions: inbound support plus outbound calls for abandoned cart recovery, COD order confirmation, and dunning and retention calls. Ringly's public site and Shopify listing describe inbound phone support only, answering calls about orders, returns, and product questions; outbound calling isn't described in their public materials.
Does Shoplabs train a different AI agent for my industry?
Yes. Shoplabs builds a vertical-specific agent trained on your product category, on top of full per-SKU catalog ingestion and live website sync. Ringly's public materials describe a single general-purpose agent without industry-specific training. Book a demo and we'll show you what that training looks like for your category.
Which has better Shopify and helpdesk integration?
Both are Shopify-native and both connect to Gorgias and Zendesk. Ringly also lists Richpanel, Twilio, and generic webhooks/API access. Shoplabs also lists Intercom, Freshdesk, Help Scout, Klaviyo, Salesforce, WhatsApp, and SMS. If your stack centers on Richpanel specifically, check that integration directly; for most Shopify helpdesk setups, coverage is comparable.
Can I switch from Ringly to Shoplabs?
Yes. Shoplabs connects to the same Shopify store data and the same helpdesks (Gorgias, Zendesk) Ringly customers are already using, so a switch doesn't require changing your support stack. Setup takes about 48 hours, including catalog ingestion and industry-specific training. Book a demo and we'll walk through what a migration looks like for your call volume.
- Pricing and features verified directly against ringly.io, ringly.io/pricing, and the Shopify App Store, August 2026. Ringly may update its plans; check ringly.io/pricing for current numbers. ↩
- Shoplabs is not affiliated with Ringly. "Ringly" is a trademark of its respective owner. ↩
- "Not publicly advertised" means the feature isn’t described on Ringly’s public site or Shopify listing. It doesn’t mean Ringly is confirmed not to offer it. ↩