Your AI receptionist for Shopify, without the payroll.
For Shopify stores starting with AI phone support.
- Handles product and WISMO queries
- Store locator feature
- Human agent call transfer for all other queries
- 1,000 min/mo, then $0.25/min overage
- Founder-led onboarding
For Shopify brands handling 1,000+ calls a month.
- Handles product and WISMO queries
- Store locator feature
- Human agent call transfer for all other queries
- 3,000 min/mo, then $0.15/min overage
- Detailed insights on customer queries
For brands handling 5,000+ minutes/mo or custom workflows.
- Everything in Growth
- Custom volume, no overage
- Custom setup and integrations
- Dedicated CSM & private Slack channel
- Custom voice cloning
- SLA-backed uptime
Billed monthly in USD. No commitment. We'll walk you through the product live before you decide.
Every plan, side by side.
Swipe to compare plans →
| Plan | Starter $299/mo | Growth $699/mo | Enterprise Custom |
|---|---|---|---|
| Core support | |||
| Product & WISMO queries | |||
| Store locator | |||
| Live human agent transfer | |||
| Volume & billing | |||
| Included minutes / mo | 1,000 | 3,000 | 5,000+ |
| Overage rate | $0.25/min | $0.15/min | No overage |
| Insights & onboarding | |||
| Founder-led onboarding | |||
| Detailed customer-query insights | |||
| Enterprise controls | |||
| Custom integrations | |||
| Dedicated CSM & private Slack | |||
| Custom voice cloning | |||
| SLA-backed uptime | |||
Calls queue during spikes and drop to voicemail after close.
Answers every call in your brand's voice, resolves most without a human, and routes the rest to your team.
You don't pay for hours on a clock. You pay for calls answered and questions resolved, for less than a single part-time rep.
Pricing questions, answered.
How much does Shoplabs cost?
Plans start at $299/mo for Starter (1,000 minutes) and $699/mo for Growth (3,000 minutes), our most popular plan. Enterprise is custom for brands doing 5,000+ minutes a month or needing custom workflows. Every plan handles inbound support 24/7 for a fraction of the cost of a single CX hire. See how it works for consumer electronics brands and health and wellness brands.
How does per-minute overage work?
Each plan includes a monthly bucket of call minutes. Starter includes 1,000 minutes and bills $0.25 per minute after that; Growth includes 3,000 minutes and bills $0.15 per minute after that. Enterprise is custom volume with no overage. You only pay for what you use beyond your plan.
Is there a contract, or can I cancel anytime?
No lock-in. Plans are billed monthly and you can cancel anytime. We'd rather earn the renewal every month than trap you in a contract. Higher-volume brands that want annual terms can talk to us and we'll tailor it.
Do I have to pay to try it?
No. Book a demo and we'll walk you through the product live and let you hear your agent before you buy. There's no commitment to start the conversation.
What is the 65% resolution guarantee?
Run Shoplabs for 90 days. If your agent doesn't resolve at least 65% of inbound calls without human escalation, we refund your last three months of subscription fees. Resolved means the customer's question was answered without transfer to a human, and they didn't call back about the same issue within 48 hours.
Which plan is right for my Shopify brand?
Starter fits stores just beginning with AI phone support and lighter call volume. Growth fits brands handling 1,000+ calls a month who also want insight into what customers are asking. Enterprise fits brands doing 5,000+ minutes a month or that need custom integrations, voice cloning, and an SLA. Not sure? Book a demo and we'll recommend a plan based on your volume.
Let your agent handle the calls your team shouldn't.
Live in 48 hours. Escalates only when needed. Try it before you buy.