VOICE AI FOR CONSUMER ELECTRONICS BRANDS
CX for Tech
That Needs Explaining.
Earbuds that won't pair. A hearing aid that won't connect. Shoplabs walks customers through the real issue on a live call, before they give up and file a return.
Industry insights you need to know
50%
of support tickets are setup and troubleshooting
Customers want a walkthrough, not a manual
1 in 5
customers cite phantom defects
Your product gets returned, even when it works fine
1 in 2
Tech orders generate a support ticket
More inbound questions per order than any other ecommerce category.
Source: Gorgias CE industry benchmark, March 2026
2 in 3
customers abandon cart
because customers can't tell your product apart
GET TO KNOW SHOPLABS
Built for products that need a deep dive
Setup walkthrough. One confirmation at a time.
Support calls that uncover product gaps.
You ship the product. We handle the calls.
INTEGRATIONS
Your stack, untouched.
Every call ends with a full transcript and summary in your helpdesk queue. Gorgias, Zendesk, Klaviyo, Salesforce. Already there. Your team's workflow doesn't change.
Intercom
PostscriptUPSELL
Upsells like your best sales agent.
After resolving a support call, Shoplabs surfaces the right accessory live. Customers add it. Nothing extra on your end.
Post-Call Upsell
CASE10
10% off, applied
Every Setup Call Resolved. Every Phantom Return Prevented.
Shoplabs trains on your catalog, manuals, and customer reviews, then handles setup walkthroughs, WISMO queries, and return checks, 24/7.
How Shoplabs compares
Most customer service automation tools for ecommerce were built for chat and email. This table compares how Shoplabs performs as a voice-first inbound call answering service for consumer electronics brands against Klaviyo, Ringly, and Gorgias, the alternatives your team is most likely considering.
| Comparison criteria |
|
|
|
|
|---|---|---|---|---|
| 24/7 voice call coverage | Every inbound support call answered 24/7, at any volume. Handles Black Friday, Cyber Monday, and seasonal surges with no added headcount. | Chat, email, SMS, and push only. No phone channel. | 24/7 inbound voice answering available. | AI covers chat and email tickets. Phone is handled by your human agents only. |
| Tech product knowledge | Full ingestion of your product catalog, spec sheets, manuals, and customer reviews per SKU. Cross-device compatibility and ecosystem context included. | No product knowledge layer. Built for marketing automation. | FAQ-based responses only. No per-SKU manual ingestion. | Knowledge base articles in chat. No voice capability or per-SKU ingestion. |
| Step-by-step voice troubleshooting | Confirmation-based walkthrough that checks each step before moving on, so customers resolve the issue on the call. | No troubleshooting flow. Text and email channels only. | Scripted inbound call flows. No dynamic confirmation-based troubleshooting. | Text-based troubleshooting in chat. No voice walkthrough capability. |
| Caller recognition before they speak | Phone number match pulls the exact product the customer ordered before the call connects. The agent already knows what they bought, so troubleshooting is specific and loyalty incentives can be applied on the call. | CRM profile available in chat. No inbound caller recognition. | Phone number match with basic order history. | Customer sidebar inside tickets. No pre-answer phone recognition. |
| Revenue attribution | Every resolved call tied to a Shopify order in real time. Revenue dashboard included. | Email and marketing conversion data. No call-level attribution. | Call revenue tracking available. | Ticket-level revenue data. No direct call attribution. |
Start with 150 free minutes. No engineering required, no contract. Live in 48 hours.
FAQ
Common questions from consumer electronics brand founders about how Shoplabs handles setup troubleshooting, WISMO calls, returns, and warranty queries, and how it fits into your existing support stack.
Does Shoplabs replace my support team?
No. Shoplabs handles the calls your team shouldn't have to take: WISMO, return eligibility, setup walkthroughs, warranty questions, and after-hours calls. It also handles the surge over Black Friday, Cyber Monday, Thanksgiving, and Christmas, so your team isn't overwhelmed at peak. Your team gets the complex ones, with a full transcript already attached.
Which consumer electronics categories does Shoplabs support?
Smart home devices, kitchen appliances, earbuds, headphones, hearing aids, wearables, power accessories, and connected gadgets. If a customer needs a walkthrough to use it, or is asking where their order is, Shoplabs can handle the call.
Does Shoplabs handle order tracking, returns, and warranty questions?
Yes. Order status is pulled from your order tracker and read out instantly on the call. For returns, the agent checks your policy and tells the customer whether they qualify before a ticket is ever raised. Warranty questions get answered with the right product-specific detail. Full return initiation is in active development.
Does Shoplabs work with my existing support tools?
Yes. Shoplabs integrates with 50+ tools including Gorgias, Zendesk, Klaviyo, Intercom, Salesforce, and other common support stacks. After every call, a summary and full transcript land in your existing queue automatically. Your team's workflow doesn't change.
How long does it take to get Shoplabs live?
48 hours. There's no engineering work on your end. Shoplabs ingests your product catalog, policies, and brand guidelines through a no-code setup. You run test calls before anything goes live. Your first 150 minutes are free.
Every Complex Question, Answered Before They Ask for a Refund.
Setup walkthroughs, order tracking, returns, warranty questions, after-hours calls, and the full surge over BFCM. Shoplabs handles them all and routes the complex ones to your team with full context already there.
Live in 48 hours · 200k+ calls made · 150 free minutes to start