1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of Shoplabs' Voice AI customer support platform (the "Service"), operated by Shoplabs ("Shoplabs," "we," "our," or "us"). By connecting your Shopify store, creating an account, or otherwise using the Service, you ("you" or "your") agree to these Terms and to our Privacy Policy. If you accept on behalf of a company, you represent that you have authority to bind it. The Service is intended for business use, not individual consumers.
2. The Service
Shoplabs provides an AI voice agent that handles inbound, customer-initiated support calls for Shopify brands, configured using the catalog, policy, and brand information you provide. If your plan includes any outbound calling or messaging capability, you are solely responsible for obtaining every consent required and for complying with applicable telemarketing and consumer-protection laws before using it.
3. Subscription & Payment
Access is provided on a subscription basis under the plan described on our Pricing page or a signed order form, billed in advance and non-refundable except as stated in your order form. You are responsible for your account credentials and for all activity under your account. Either party may cancel at the end of the current billing cycle, and we may suspend or terminate access for a material breach of these Terms. On termination, your access ends and your content is deleted or returned as described in our Privacy Policy, except where retention is required by law.
4. Your Responsibilities, Disclaimers & Liability
You own the catalog, policies, brand materials, and other information you provide to configure your agent ("Customer Content"), and you grant Shoplabs a limited license to host and process it solely to operate the Service for your account. You are responsible for having the rights to that content, for its accuracy, and for not using the Service to break the law or to instruct the agent to make false or misleading claims. The agent uses AI to respond based on your Customer Content and may occasionally be incomplete, so you are responsible for reviewing call transcripts. Shoplabs retains all rights in the Service and its underlying software and models.
The Service is provided "as is," without warranties of any kind, express or implied. To the fullest extent permitted by law, neither party will be liable for indirect, incidental, or consequential damages, and each party's total liability under these Terms will not exceed the fees you paid in the twelve months preceding the claim. You agree to indemnify Shoplabs against third-party claims arising from your Customer Content or from your use of the Service in violation of these Terms or applicable law.
5. Governing Law, Changes & Contact
These Terms are governed by the laws of India, and any dispute will be resolved in the courts located in Bengaluru, Karnataka. We may update these Terms from time to time; material changes will be posted here with a revised date, and continued use of the Service after they take effect means you accept them.