Talk to every
high-intent customer.

The voice AI platform D2C brands trust to run every customer conversation. Trained on your catalog, your policies, your brand — the best salesperson you'll ever hire.

₹5Cr+
recovered
200K+
calls made
2 in 3
calls answered
Talk to founder ↗ Live on Shopify ↗
0:00 / 0:47
EN
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The Product

Three workflows. One voice agent.

Trained on your catalog, your policies, and your tone. Live on Shopify in seven days. Hear what your AI agent sounds like across the moments that matter most.

01
Abandoned Cart Recovery

Recover carts before they go cold.

Explore →
02
Inbound Support

Answer every inbound call, 24/7.

Explore →
03
Order Confirmation

Verify COD orders. Cut returns.

Explore →
01 Abandoned Cart Recovery

Call back every cart, in minutes.

When a high-intent customer drops off, your AI agent calls them back within minutes — not the next day, not after a discount email. Trained on your catalog, your offers, and your EMI options, it answers questions and closes the sale on the call.

OUTBOUND CALL · CART ABANDONED 12 MIN AGO EN
0:00 / 0:42
S Shoplabs · Cart Recovery
Last 30 days
Carts called
4,328
Recovery rate
22% ↑
Recovered
₹47L
02 Inbound Support

A "Call us" button that actually answers.

Drop the Shoplabs widget on your storefront. Customers tap to talk — your AI picks up in under a second, every time. It triages, answers, and resolves — at 3 AM or during a flash sale, in any language your customer speaks.

S Shoplabs · Inbound
Live
Calls answered
1,847
Pickup time
0.9s
CSAT
4.7/5
emmasleep.in/products/emma-original
The widget
Lives on every storefront page
📞 Call us powered by Shoplabs
INBOUND · ANSWERED IN 0.8s EN
0:00 / 1:08
03 Order Confirmation

Cut RTO. Confirm with a call.

Every COD order gets a confirmation call within minutes of checkout. The agent verifies delivery details, flags wrong addresses, and catches fake orders — before they leave your warehouse and become a return.

OUTBOUND · CONFIRMING ORDER #4221 EN
0:00 / 0:28
S Shoplabs · Order Confirmation
Last 30 days
Orders confirmed
12,400
RTO drop
18% ↓
Avg. call
26s
Emma Sleep
Case Study · Emma Sleep India

Sells mattresses online like a human.

vs Human Agents
+20%
Recovery rate 20% higher than human agents on the same cart cohort.
Avg. Call Duration
1min+
Customers stay on the line like they would with a real salesperson — not a recording.
Pickup Rate
2 in 3
Two-thirds of customers answer — well above the industry average for outbound.
"

The agent knew exactly when to call, what to say, and when to offer the EMI. It felt like our best salesperson — but it never slept.

Sahil
Sahil
Growth Manager · Emma Sleep India
Full Case Study ↗
The Voice AI

Voice technology built for Indian commerce.

Sub-second latency. Fluent in Hindi, English, Tamil, Telugu, Kannada, and Malayalam. Real-time emotional inference. Engineered to sound like the best human salesperson you'll ever hire — not the worst.

01Naturalness

Indistinguishable from human.

Natural cadence, breath, and pauses. Trained on conversational data, not narration scripts. Hear the difference yourself.

Shoplabs
Voice AI
Generic TTS
Off-the-shelf
A/B comparison · same script
02Multilingual

Six languages. Native fluency.

Hindi, English, Tamil, Telugu, Kannada, and Malayalam. Detects automatically, switches mid-call, never breaks character.

Sample · "Greeting a returning customer" HI
आपका पैकेज डिलीवरी के लिए निकल चूका है और वह आपके एड्रेस पे अगले दो दिन में मिलेगा
03Emotional Inference

Reads the room. Adjusts in real time.

Detects frustration, hesitation, or urgency in the customer's voice — and adapts tone, pace, and approach mid-call.

Customer Sentiment 0:00
Neutral
Customer · 0:01 But I've been waiting for more than two weeks for this product. Why is it taking so much time?
Agent · 0:07 · adjusts to calm, slower pace I understand your concern about the delay. Let me check the details again to see if there is any update on the shipment or delay for your order. One moment please.
Your Stack, Connected

Plugs into your stack. No engineering required.

Voice AI
01 Commerce Platform
Shopify
02 Checkout & Payments
Razorpay GoKwik Shopflo Shiprocket
03 WhatsApp / Messaging
LimeChat Netcore Gupshup Bik
04 CRM & Marketing
MoEngage Salesforce
Live in 7 days From signup to your first AI call
No engineering effort Connect with OAuth. No API work, no dev tickets.
Real-time data sync Events flow as they happen. No cron jobs, no lag.
FAQ

Everything you want to know.

How does Shoplabs' AI calling agent work for Shopify and D2C stores?

Shoplabs is an AI calling agent that runs three workflows on your Shopify store: abandoned cart recovery, inbound customer support, and COD order confirmation. It's trained on your catalog, offers, and policies — so it sounds like your best salesperson, not a generic bot. It plugs into Shopify via OAuth with no engineering effort.

How long does it take to go live on Shopify?

One day from signup. Connect your Shopify store, point the agent at your catalog and policies, test the agent's performance internally and then start making AI calls the same day.

How many AI calls can Shoplabs make per day?

Unlimited. There's no per-call or per-day cap — your AI agent can handle every abandoned cart, every COD order, and every inbound call, simultaneously. Indian D2C brands running on Shoplabs often process 10,000+ AI calls a month without throttling.

How does AI calling for cart recovery compare to WhatsApp, SMS, and email?

Email and SMS get ~2–5% recovery rates. WhatsApp does better at ~8–12%. AI calling on Shoplabs runs at 20%+ recovery because a real-time conversation handles objections, offers EMI, and closes on the call — which text-based channels can't do. Most brands run AI calling alongside WhatsApp and email, not instead of them.

Does Shoplabs work for Indian D2C brands and COD confirmation?

Yes — Shoplabs is built for Indian D2C. The AI voice agent speaks Hindi, English, Tamil, Telugu, Kannada, and Malayalam, and handles COD confirmation calls within minutes of checkout to verify addresses and flag fake orders before they ship. Brands like Emma Sleep India use it to cut RTO by 18%.

How is the AI voice agent trained on my catalog and policies?

During onboarding, Shoplabs ingests your product catalog, pricing, EMI options, return policy, and brand voice — then fine-tunes the agent on real call data. You can review and edit what it says before going live, and update it anytime as your offers change.

What metrics do I get to track AI voice agent performance?

A live dashboard with carts called, pickup rate, recovery rate, revenue recovered, average call duration, and call transcripts for every conversation. You can filter by language, time window, and workflow — and export raw data for your CRM or BI tool.