Hey, I think I want to cancel my subscription.
Ember
recognizing caller
Sarah · Gold subscriber
pulling order history
4 orders
frustration signal detected
Adjusting tone
Ember · Adjusting tone
Before you go — what if I got you 25% off your next month instead?
SMS sent
Discount code applied · Resumes Jul 14
Actually... yes, let's do that.
Cancel converted · Subscription saved
Hey, can you push my next box back a week?
Ember
Done. Your next delivery moves to the 18th.
Subscription updated · Ships Jun 18