Talk to every
high-intent customer.

The voice AI platform D2C brands trust to run every customer conversation. Trained on your catalog, your policies, your brand — the best salesperson you'll ever hire.

₹5Cr+
recovered
200K+
calls made
2 in 3
calls answered
0:00 / 0:47
EN
Scroll
The Product

Three workflows. One voice agent.

Trained on your catalog, your policies, and your tone. Live on Shopify in seven days. Hear what your AI agent sounds like across the moments that matter most.

01
Abandoned Cart Recovery
22% recovery rate

Recover carts before they go cold.

02
Inbound Support
0.9s pickup time

Answer every inbound call, 24/7.

03
Order Confirmation
18% RTO drop

Verify COD orders. Cut returns.

01 Abandoned Cart Recovery

Call back every cart, in minutes.

When a high-intent customer drops off, your AI agent calls them back within minutes — not the next day, not after a discount email. Trained on your catalog, your offers, and your EMI options, it answers questions and closes the sale on the call.

S Shoplabs · Cart Recovery
Last 30 days
Carts called
4,328
Recovery rate
22%
Recovered
₹47L
OUTBOUND CALL · CART ABANDONED 12 MIN AGO EN
0:00 / 0:42
02 Inbound Support

A "Call us" button that actually answers.

Drop the Shoplabs widget on your storefront. Customers tap to talk — your AI picks up in under a second, every time. It triages, answers, and resolves — at 3 AM or during a flash sale, in any language your customer speaks.

S Shoplabs · Inbound
Live
Calls answered
1,847
Pickup time
0.9s
CSAT
4.7/5
emmasleep.in/products/emma-original
The widget
Lives on every storefront page
📞 Call us powered by Shoplabs
INBOUND · ANSWERED IN 0.8s EN
0:00 / 1:08
OUTBOUND · CONFIRMING ORDER #4221 TA
0:00 / 0:28
03 Order Confirmation

Cut RTO. Confirm with a call.

Every COD order gets a confirmation call within minutes of checkout. The agent verifies delivery details, flags wrong addresses, and catches fake orders — before they leave your warehouse and become a return.

S Shoplabs · Order Confirmation
Last 30 days
Orders confirmed
12,400
RTO drop
18%
Avg. call
26s
Emma Sleep
Case Study · Emma Sleep India

Sells mattresses online like a human.

vs Human Agents
+20%
Recovery rate 20% higher than human agents on the same cart cohort.
Avg. Call Duration
1min+
Customers stay on the line like they would with a real salesperson — not a recording.
Pickup Rate
2 in 3
Two-thirds of customers answer — well above the industry average for outbound.
"

The agent knew exactly when to call, what to say, and when to offer the EMI. It felt like our best salesperson — but it never slept.

Sahil
Sahil
Growth Manager · Emma Sleep India
The Voice AI

Voice technology built for Indian commerce.

Sub-second latency. Fluent in Hindi, English, Tamil, Telugu, Kannada, and Malayalam. Real-time emotional inference. Engineered to sound like the best human salesperson you'll ever hire — not the worst.

01Naturalness

Indistinguishable from human.

Natural cadence, breath, and pauses. Trained on conversational data, not narration scripts. Hear the difference yourself.

Shoplabs
Voice AI
Generic TTS
Off-the-shelf
A/B comparison · same script
02Multilingual

Six languages. Native fluency.

Hindi, English, Tamil, Telugu, Kannada, and Malayalam. Detects automatically, switches mid-call, never breaks character.

Sample · "Greeting a returning customer" HI
आपका पैकेज डिलीवरी के लिए निकल चूका है और वह आपके एड्रेस पे अगले दो दिन में मिलेगा
03Emotional Inference

Reads the room. Adjusts in real time.

Detects frustration, hesitation, or urgency in the customer's voice — and adapts tone, pace, and approach mid-call.

Customer Sentiment 0:00
Neutral
Customer · 0:01 But I've been waiting for more than two weeks for this product. Why is it taking so much time?
Agent · 0:07 · adjusts to calm, slower pace I understand your concern about the delay. Let me check the details again to see if there is any update on the shipment or delay for your order. One moment please.
Your Stack, Connected

Plugs into your stack. No engineering required.

Voice AI
01 Commerce Platform
Shopify
02 Checkout & Payments
Razorpay GoKwik Shopflo Shiprocket
03 WhatsApp / Messaging
LimeChat Netcore Gupshup Bik
04 CRM & Marketing
MoEngage Salesforce
Live in 7 days From signup to your first AI call
No engineering effort Connect with OAuth. No API work, no dev tickets.
Real-time data sync Events flow as they happen. No cron jobs, no lag.